How to Reply to a Patient who is in pain / who has a complaint, etc.
  1. Express back.
    1. Oh! That’s sad to hear but there is no need to panic.
    2. That’s unfortunate!
  2. Ask a few add-on questions to clarify. Maximum 3. (Not under severe situations)
    1. Well, would mind giving me more details about the operation/pain?’
    2. Do you remember the first occurrence of the pain?
    3. Have you brought your papers, especially the previous doctor’s medical reports along with your MRI result?
  3. Make the patient understand that you have understood his/her problem.
    1. This is a normal case called …… .
    2. There are over 200 similar cases daily dealt by every hospital these days.
  4. Start your Reply:
    1. Talk like an expert. Use a few easy medical terms that the patient may or may not understand.
      1. Thyroid gland is very necessary for people, especially for women.
    2. Say that this is a normal case.
    3. Quote examples of recovery cases.
    4. Assure that there is nothing to worry.
      1. Have your cool because you have almost recovered from a very serious situation.
    5. Inform what you(the hospital/doctors) have done for him.
      1. We have done all kinds of tests on you and found no malignant agents of cancer in your brain.
    6. Inform what the doctors are going to do for him.
      1. For your information, you will have to undergo weekly checkups for three months.
      2. You may be asked to monitor your diet during the treatment.
      3. You may also be advised to abstain from alcohol for the same duration.
    7. Your personal advice/suggestion
  • Pink eye is another name for conjunctivitis.
  • It is caused by inflammation of the outer layer of the eye and inside of the eyelid that causes the eye to turn pink.
  • It can be highly contagious, and it is important to diagnose the exact cause to ensure the right treatment.
  • Conjunctivitis means the white of the eye is pink due to inflammation of the clear covering over it.
  • While adults can develop conjunctivitis, it is much more common among children. It is often contagious.

  • Tears
  • Have a discharge, usually yellow or green, and crusty lashes, usually worse on waking
  • have itchy or burning eyes
  • be sensitive to light.
Causes of conjunctivitis
  • Bacterial infection
  • Viral infection
  • Allergy
  • Irritants such as dust or chemicals
  • A foreign body (such as sand or a small piece of rock)
  • A blocked tear duct (in babies).
  • Conjunctivitis caused by viral or bacterial infection is highly contagious.
Conjunctivitis diagnosis
  • Your doctor might take a sample of the secretions from your eye.
Conjunctivitis treatment
  • The treatment for conjunctivitis depends on the cause.
  • Viral infections improve without treatment, but bacterial infections require antibiotic eye drops. It can be difficult to tell them apart.
  • Allergic conjunctivitis is treated with antihistamine drops or tablets, and conjunctivitis due to irritants may be helped by anti-inflammatory drops.
  • If you have a foreign body in your eye, your doctor will need to remove it.
Conjunctivitis prevention
  • People with conjunctivitis should try not to touch their eyes, and should wash their hands regularly. This will reduce the risk of it spreading.
  • People using contact lenses should change them regularly.
  • People working with an irritant or in a dusty environment should wear eye protection. Learn more about eye care.
When to see a doctor
  • Whenever you have a conjunctivitis with any other symptoms, see your doctor if it doesn’t improve within hours.

Biju John is an educational writer, educator and the author of OM - The Otherwise Men. He gives live classes on Skype and Facebook. You can attend his 3 Day Classes (English & Business Studies) in Delhi, Bangalore, Qatar and Dubai. His Contact number is 91 9810740061.

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